Score One for Customer Service Professionals Everywhere

Photo Courtesy of The Huffington Post

As someone who works in customer service, I am just loving former JetBlue Flight Attendant Steven Slater for saying and doing what every customer service professional wants to say or do when they encounter an extremely rude customer. Truly one can only bite his tongue and grin and bare it for so long. Anyone who works with the public knows that most companies will not tolerate rudeness toward a customer no matter what the circumstances, so pretty much, the commitment to stand up for oneself, right or wrong, often comes with the additional task of finding a new job.

Having had a customer tell me to follow her around the store and make a list of all of the things that she wanted. And another one complain to my manager because I would not leave the store and go out to the parking garage to get merchandise that she was returning out of her car, I can truly understand how one can get fed up.

Hats off to you Steven! Thanks for standing up for what’s right, even if it was in an unconventional way. I hope that you will find lots of success in whatever you do next.
For a full article and video, visit theHuffington Post

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